FREQUENTLY ASKED QUESTIONS
Keeping things simple, without the fine print.
We take great pride in offering the very best speeds to our customers. However, under certain circumstances, you may see speed decreases. These can be caused by a number of factors including (but not limited to):
Extreme Weather Conditions
Overuse Of Service (Clipping)
Network Site Congestion
If you experience prolonged or recurring speed problems, please contact us for assessment.
- Purchased equipment is owned by the customer, and carries a standard 1 year manufacturer warranty. Any future upgrades, or equipment changes could be purchased or rented at that time.
- Rented equipment is property of KRAKR Enterprises Inc. The warranty coverage is ongoing as long as the rental is paid. Any future equipment upgrades are free of charge and included in the rental.
Every FireKRAKR service allows for unlimited data use, with no overage fees. Users may experience a reduced speed after the bandwidth management policy data amount has been exceeded for the month, depending on the capacity of the tower at that time. For full details, please see our bandwidth policy. Your data amount can be viewed at any time in your customer portal at https://portal.krakr.ca
Basic installation includes the following:
- 50 feet of Shielded CAT5 Cable
- 1 J-Arm or Tripod Mount
- 3 Hours Labor
- 50 Km Round Trip Mileage
Additional Services can be purchased at the following rates:
- Mileage: $.95/Km
- Additional Labor: $85/Hr
- Additional Cable: $.60/Ft
We will provide a full quote of any additional items before starting the installation.
If requested, we can provision 1 Public Static IP Address per FireKRAKR installation at a cost of $9.99/month.
If requested, we can provide up to 5 email accounts with your FireKRAKR Service. We strongly suggest using a 3rd party host (such as Gmail) for your email services. Using a 3rd party service will ensure you do not have to change your address in the future.